Service
Service
Reservations
Parking
Damage and Insurance
Billing and Payments
Drivers
Account
Schiphol Airport
Contact
WeParc

What are the operating hours?

We’re open from Monday to Sunday from 07:30 AM till 11:00 PM.

In which areas does WeParc operate?

Currently, we offer our service throughout Amsterdam and at Schiphol Airport. Keep an eye out for our website and social media for any updates.

How can I be sure to entrust my vehicle to a driver? (How do I know who my driver is?)

At WeParc, we make use of unique codes only you and the driver share. Therefore, you should only hand in the keys when the codes match. The drivers can be recognized by their blue WeParc jacket with logo.

What happens when I get to the pick-up location?

Our driver will be ready at the given location. After making pictures of the vehicle and exchanging the unique code you can hand over the keys to the driver. He will then park your car in a secured and indoor parking garage!

How long will my driver wait for me in case of a delay?

The driver will wait 15 minutes after set time on location. When the delay takes long, contact us as soon as possible at +31 (0)20 261 4872 to let us know. That way we can arrange a new pick-up time.

How long do I have to wait for a WeParc valet?

By accepting reservations up to 2 hours in advance we will always have a driver present at your destination at the given time. The same counts for the return of your vehicle if you made a pre-booking. In case you need your vehicle earlier or in terms of an emergency, we always aim to be there within 60 minutes.

Do you accept all types of vehicles?

WeParc accepts all vehicles when:

  • – The vehicle is equipped to transport a maximum of 8 persons (9 persons, when the driver is included)
  • – The vehicle has a maximum height of 2.70 meters (8.85 feet)
  • – The vehicle has a maximum total weight of 3500 kg(7716lbs)
  • – The vehicle has no trailer

I would like to make a last-minute reservation; How do I do this?

If you make a reservation two hours in advance there will always be a driver available. In case you want to make a last-minute reservation, please call our customer service at +31 (0)20 261 4872 and when possible we’ll send a driver to the location earlier.

Can I modify my reservation?

Yes, this is possible. Modifying a reservation will need to be done two hours in advance. In case you want to make a last-minute modification to your reservation, please call our customer service at +31 (0)20 261 4872 and when possible we’ll send a driver to the location earlier.

Can I cancel my reservation?

No problem, if it is either a cancellation for a pick up – or return request, WeParc will only charge you a fee once you are already within the two hour time frame of your booking. If it is before this timeframe the cancellation is free of charge.

What should I do when I arrive early or late?

In case you are early or late, please call the customer service at +31 (0)20 261 4872. We’ll then try to send a driver to the location at the desired time.

When am I supposed to receive an email?

You’ll receive a confirmation email directly after making a reservation. The email will contain information about the reservation.

I haven’t received the email?

When you’ve made a reservation and didn’t receive a confirmation email, please check your ‘spam’ folder. When this is not the case, please call the customer service at +31 (0)20 261 4872.

Is it possible to make a reservation for multiple vehicles at the same time?

No. Unfortunately it is not yet possible to have multiple vehicles on one account. However, you can change the vehicle in your account anytime. If you want to book multiple vehicles at once, please contact our customer service: +31 (0)20 261 4872.

Where can I find an overview of my reservations?

You can find your previous reservations on the website at the header ‘my reservations’ and in the app at ‘parking history’.

Where will my car be parked?

Your vehicle will be stored in the parking lots of one of our partnered commercial parking providers. During time parked your vehicle will fall under their terms & conditions.

I forgot some valuable items in my vehicle, what should I do?

Always make sure you have all valuable items removed from the vehicle. This is due to risk and theft. Please be aware that your personal belongings are not covered by our insurance under no circumstances and are in the vehicle at your own risk as stated in our terms & conditions.If you anyhow forget something, please contact our customer service: +31 (0)20 261 4872.

Due to an emergency, I need my vehicle in the middle of the night, what should I do?

Unforeseen emergencies will be taken care of, we will return your vehicle as soon as possible. If an unforeseen emergency arises you can call our emergency number at: +31 (0)20 261 4872 and we will find a solution.

Is the service of WeParc insured?

WeParc offers all of her clients an additional insurance during the transaction. WeParc is insured for the part that our driver has control over the vehicle, once parked in one of our partners facilities their terms & conditions apply. Our liability insurance offers a coverage on top of the, in the Netherlands, obligated liability insurance each vehicle has to own.

Please see our terms & conditions to read more about our insurance.

My vehicle is damaged! What should I do?

We ask all of our customers to check their vehicle upon return on any damages noticed. Upon pick-up our drivers make pictures of all damages already there as a reference check. Once the keys are handed over upon return and no damages are noticed by the customer, the liability is transferred back to the owner of the vehicle, hence the customer. This has to do with the liability and no potential oversight by WeParc of what might occur once the vehicle has been returned.
Any questions? Please contact our customer support on the following phone number: +31 (0)20 261 4872 or email us at hello@weparc.com and we will be in touch with you as soon as possible.

Do you need the car registration document to be left in the vehicle?

Yes. According to the law a registration document is always needed in the car. However, a copy is also allowed.

How does the payment work?

WeParc offers a fully digital payment transaction. When your vehicle is returned, your Credit Card or PayPal account will automatically be charged with the final amount and you will receive an invoice in your mailbox.

Which payment methods do you provide?

At this moment, WeParc only accepts Credit Card and PayPal. In the future it will also be possible to pay via iDEAL.

Are the payments via WeParc secured?

Yes. We work with Braintree, the most reputable international payment provider, in order to protect your payment information. In addition, our technology meets the latest requirements in terms of security and privacy.

What’s included in the price?

The price included the valet service, the parking space and the fully comprehensive insurance during all your trip.

How much are the cancellation fees?

WeParc won’t charge you for cancelling a reservation if this is done at least one hour before the reservation. If this is within the hour of the reservation, WeParc will charge €12,50.

How will I receive an invoice?

After the transaction is completed and your vehicle has been returned, the system will create an invoice. This will be sent to your email address within 24 hours.

I have a question about my invoice; Who do I contact?

Send us an email to hello@weparc.com and one of our customer service members will contact you as soon as possible.

How can I edit my payment details?

You can edit your payment details in the WeParc app or in your online account. In the app the side menu named “Payment” provides you with the option to adjust your PayPal or Credit Card information.

How can I tip the driver?

It’s possible to give the driver a tip. You can do this in cash.

How are the drivers screened?

All our drivers are screened via intensive interviews and training processes. Furthermore, the drivers are required to be in possession of Dutch driving license for at least 2 years, certificates of conduct and have damage free historical record. Finally, WeParc applies a zero-tolerance policy in terms of drugs and alcohol.

Become a driver

Become a driver? Click the link below: https://bit.ly/2viAduP

I can’t log in with WeParc. What should I do?

Sorry to hear that you have difficulties logging in. The following suggestions might be useful to solve this problem:

  • – Facebook log in: some of our customers use their Facebook to login. Subsequently, they change their email address. When you use Facebook to login, always try to remain with the same email address to avoid difficulties.
  • – Email address: we always recommend you to reset your password through the link ‘forgot password’. Next, you will receive an email with the option to change your password.


Still having difficulties? Get in contact with our customer support via hello@weparc.com or dial our number +31 (0)20 261 4872.

How does my account work?

Through your account in the mobile app or website, you are able to adjust your profile information, reset your password, and have an overview of all your previous transactions. In the app you can add your license plate and phone number.

Do I have to pay to register for WeParc?

No. Registering at WeParc is free.

Where can I find my invoices?

You can find your invoices in the inbox of your email.

How do I delete my account?

Get in contact with our customer support via hello@weparc.com or dial our number +31 (0)20 261 4872.

Where should my car get picked up and returned?

The car will be picked-up and returned in the corner between departure hall two and three.

Do I need to warn if my flight is delayed?

No, we always check the exact flight information before we return your car. Based on the arrival time, we ensure that your car is ready for you at the right time.

Do you need my flight number?

Yes, we are tracking real-time flight information in order to help you in the best way possible.

Who do I have to contact in case of any issue?

You can always contact our customer support via hello@weparc.com or dial our number: +31 (0)20 261 4872.

How do I contact my driver?

If needed, you will be able to contact him by phone and/or text message

About us/What is WeParc?

WeParc, founded and based in Amsterdam, offers a new service that allows you to order a valet to park your vehicle – it is fast, affordable, and easy. Our team of engineers, marketeers, and drivers have been working intensively since 2016 to revolutionise the industry of parking and city logistics. Supported by an advanced technological platform and smartphone applications, WeParc is a unique company with one clear goal; solve the parking problem in the city!

Join the team

Find all our job offers on our website, in the section “join the team”